FAQ
Shipping & Delivery
How long is the delivery time?
Since we use Print on Demand, your poster will only be printed once you have placed your order. Please allow approximately 3-11 business days from order to delivery.
What is the shipping cost?
The exact shipping cost is calculated at checkout based on the weight and size of your order. We offer free shipping on orders over SEK 699.
Where is my order being shipped from?
Thanks to our collaboration with Gelato, your order will be printed at the print shop closest to you. For Swedish customers, this usually means production in Sweden or Northern Europe, which reduces transport distances and protects the environment.
My package is missing or delayed, what do I do?
If it has been more than 14 business days since your order, please contact us at info@risingsignature.com and we will track your shipment right away.
Why are my items shipped in different packages?
If you have ordered different types of products, they may sometimes be printed at different facilities to ensure the highest quality. They will then be shipped separately, but you will, of course, only pay for shipping once.
Can I track my order?
Yes! As soon as your poster has left the print shop, we will send a delivery notification to your email with a tracking number so you can follow your package's journey.
Returns & Complaints
Can I change or cancel my order?
As our production is automated and starts shortly after an order is placed, we can rarely make changes. Contact us directly by email and we will see if we can stop the process, but we cannot guarantee it.
What do I do if my poster is damaged upon delivery?
We are responsible for all transport damages! Take a picture of the damaged packaging and product and email it to us along with your order number. We will send you a new item free of charge.
I regret my purchase, what do I do?
You have a 14-day right of withdrawal for standard designs. Email us for return instructions. Please note that the product must be in new condition and that you are responsible for the return shipping cost.Please note that the right of withdrawal does not apply to personalized designs.
Product & Quality
What kind of paper are the pictures printed on?
We never compromise on quality. Our posters are printed on thick, archival paper (usually 200g/m²) with a matte finish that prevents reflections and provides a premium feel.
Is a frame included when I buy a poster?
No, our posters are delivered unframed unless otherwise stated on the product page.
Are the colors on the screen exactly the same as on the printed poster?
We strive to reproduce the colors as realistically as possible, but please note that different screens (mobile vs computer) have different settings. The printed product may therefore appear to have a slight difference in shade compared to what you see on your screen.
Payments & Discounts
What payment methods do you offer?
We offer secure payments via Amex, Klarna, card payment with Visa/Mastercard, Apple Pay, Google Pay and Union Pay
How do I use a discount code?
You enter your discount code at the checkout before completing your purchase. The discount will be automatically applied to the products covered by the code.